Privacy Policy

We may collect the following information:

• Name, phone number and email address.
• Service address and property information.
• Requested landscaping, lawn care, hardscaping, tree care, snow-removal or property-maintenance service.
• Information submitted through our website or LeadConnector chat widget.
• Estimate, appointment, project and customer-support information.
• SMS communication preferences and records of consent.
• Technical information such as browser type, IP address, device information and website usage data.

We may use your information to:

• Respond to questions and service requests.
• Prepare estimates and coordinate consultations.
• Schedule appointments and provide project updates.
• Provide service-related customer support.
• Send customer-care messages when the customer has provided consent.
• Send promotional messages only when the customer has separately consented to promotional SMS communications.
• Operate, maintain and improve our website and services.
• Prevent fraud, misuse and security incidents.
• Comply with applicable legal requirements.

Customers may optionally provide SMS consent through the LeadConnector chat widget available on our website. SMS consent is not required to purchase a service, request an estimate or submit a general website inquiry.

The chat widget may provide separate consent choices for customer-care messages and promotional messages. Customers may choose to receive either type, both types or neither type of SMS communication.

Customer-Care Messages

When customer-care consent is provided, messages may include responses to inquiries, estimate follow-ups, appointment coordination, scheduling information, project updates and customer-support communications.

Promotional Messages

When separate promotional consent is provided, messages may include special offers, discounts, seasonal promotions, service announcements and other marketing communications from Rolax Landscaping LLC.

Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing any goods or services.

Reply STOP at any time to unsubscribe from SMS messages. Reply HELP for assistance.

Information submitted through a general estimate or contact form does not automatically enroll a person in our SMS program. Separate SMS consent must be provided through the designated LeadConnector chat widget.

Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. SMS opt-in records, phone numbers and consent information will not be sold, rented or provided to third parties for advertising.

All categories of personal information described in this policy exclude text-messaging originator opt-in data and consent. This information will not be shared with third parties for their own marketing or promotional purposes.

We may provide limited information to service providers that assist us with website hosting, customer management, communications and message delivery. These providers may use the information only to perform services on our behalf and not for their own marketing.

We may use trusted service providers, including website hosting, customer-management and communications providers such as LeadConnector, to operate our business and deliver requested communications.

These providers receive only the information reasonably necessary to perform services on our behalf and must handle that information according to applicable privacy and security requirements.

Our website may use cookies or similar technologies to remember preferences, measure website performance and understand how visitors use the website.

You may restrict or disable cookies through your browser settings. Some website features may not function properly when cookies are disabled.

We use reasonable administrative and technical safeguards to protect personal information from unauthorized access, loss, misuse or disclosure.

However, no online system, storage method or data transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, document communication consent, resolve disputes and meet legal obligations.

You may contact us to request access to or correction of your personal information, subject to applicable legal requirements.

You may stop SMS messages at any time by replying STOP. You may also contact us directly to update your communication preferences.

Our website and services are intended for adults seeking property-related services. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.